Printable Forms

This page contains Vision Networks Document Library including price and non-price terms and other helpful information for service providers.

Legal and Commercial

Current Legal Documents

• Wholesale Agreement (1 October 2022) (PDF)
• Vision Network Service Description (12 June 2024) Waiver (PDF)
• Vision Network - WholesalePriceBook (Version 4.2) - Effective 10 July 2024 (PDF)
• Vision Network - Wholesale Promotions Annexure (Version 8) - 30 September 2024 (PDF)

Upcoming Legal Documents

Archived Legal Documents

• Vision Network Service Description (21 September 2022) (ARCHIVE) (PDF)
• Vision Network Service Description (Comparison 21 September 2023 to 1 August 2023) (PDF)
• Wholesale Price Book (V3.0 to 3.1 Comparison) (PDF)
• Vision Network Price Book 3.1 (1 October 2023 to 31 July 2023) (ARCHIVE) (PDF)
• Vision Network Wholesale Promotions Annexure (Comparison 1 Mar 2023 to 1 May 2023) (ARCHIVE) (PDF)
• Vision Network Wholesale Promotions Annexure (Archive - 1 October 2022) (PDF)
• Vision Network Pricing Consultation May 2023 (PDF)
• Vision Network Wholesale Promotions Annexure Version 3 (1 May 2023) (ARCHIVE) (PDF)
• Vision Network Wholesale Promotions Annexure Version 4 (1 Nov 2023) (COMPARE) (PDF)
• Vision Network Wholesale Promotions Annexure version 4 (1 November 2023) (ARCHIVE) (PDF)
• Wholesale Price Book v3.1 (1 August 2023) (PDF)
  NOTE: refer to Update Regarding Price Book Version 3.1 (31 July 2023)
  Smart Plans may still be ordered after 1 August 2023 (until notified by Vision) in accordance the pricing in Table 1, Table 2 and Table 3 of Price Book v 3.0. All other products are sold on the prices set out in Price Book v 3.1 above.
• Vision Network Wholesale Promotions Annexure version 5 (1 January 2024) (PDF)
• Vision Network Service Description (1 August 2023) (PDF)
• Vision Network Service Description (10 January 2024) (PDF)
• Vision Network - WholesalePriceBook (Version 4) - Effective 10 January 2024 (PDF)
• Vision Network - WholesalePriceBook (Version 4) - Effective 10 January 2024 (COMPARE) (PDF)
• Vision Network Wholesale Promotions Annexure Version 6 (1 April 2024) (PDF)
• Vision Network - WholesalePriceBook (Version 4.1) - Effective 12 June 2024 (PDF)
• Vision Network Service Description (12 June 2024) (PDF)
• Vision Network - Wholesale Promotions Annexure (Version 7) - 24 June 2024 (PDF)

Policies

• Vision Network Complaints Policy 2023 v1 (PDF)

Communications

• Vision Network Pricing Consultation (Price Book 5.0) November 2024
• Vision Network Pricing Consultation (Price Book 4.0) August 2023
• Vision Network Update Regarding Price Book Version 3.1 (31 July 2023) (PDF)
• Vision Network Announcement - Price Book 4.0 (10 November 2023) (PDF)

How to Guides

• Vision Network On-Boarding Guide (PDF)

Order Forms

• Vision Network NNI Order Form (XSLX)
• Vision Network HAC / Layer 3 Order Form (XSLX)
• Vision Network Service MACD Form (XSLX)

Billing

• Direct Debit Request Form (PDF)

Operational

• Fault Lodgement Process (PDF)
• FTTB UBE NTU User Guide (PDF)
• Building List / Coverage Footprint (Email)